TERMS & CONDITIONS
All PCB orders will ship via USPS or UPS with tracking.
All Built Panel orders will ship via UPS with full insurance and signature required.
Once tracking has been updated on the shippers website, Prism Circuits will no longer be responsible for any lost shipments or wrongfully delivered packages. Claims will need to be filed by the customer to determine the status of any lost or wrongfully delivered shipments.
International Shipping Terms
International packages ship via DHL or UPS, no exceptions. All shipments will be insured for full value and declared for full value. Customers are expected to pay all import taxes and duty charges that the package may require once the shipment arrives in your country. Any returned packages due to not paying these import fee's will not be refunded any shipping cost and subject to a 15% restocking fee upon the package being returned. There is a $25 minimum order amount on all international shipments.
PANELS - All built panels come with a 6 month warranty from purchase date against factory defects or faulty components. All defective claims will need to provide proof of purchase and valid proof of the defective reasoning. Please send an email to email@example.com to open a warranty claim.
PCB's - Come with no warranty. Build at your own risk.
PANELS - Our return policy lasts 14 days from when the item was delivered. We reserve the right to apply a 15% restocking fee against your refund for the return. If 14 days have passed since your purchase, we can’t offer you a refund or exchange. All false returns claimed as defective will also be subject to the 15% restocking fee once the problem has been determined as a false claim.
PCB's - PCB's can only be returned within 7 days of the delivery date if no soldering, damage, or tampering has been done to the PCB. 15% restocking fee will be applied to all returned PCB's.
PARTS - All parts sales are final once order has shipped.
To be eligible for a return, your item must be in perfect working condition and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying your own shipping costs on the returned item.
PAYPAL - All cancelled paypal orders will be refunded minus the paypal fee’s and the restocking fee.
DISCOUNT CODE REFUND - All orders that are placed and forgotten to enter the discount code will be shipped as a normal order and will not be refunded the difference due to failure of entering the discount code at checkout.
Please send an email to firstname.lastname@example.org to schedule a return.
All Prism Circuits modules have been proven to work within the Prism Circuits product line. Prism Circuits will not be responsible for any damage caused to other external gear or damage done to any Prism Circuits modules from outside gear.
DIY - Prism Circuits will not be responsible for any built modules that do not function correctly after completing the build. Please refer to the General Build Guide for problem solving tips.