TERMS & CONDITIONS

Shipping Policy

For domestic orders, all PCB orders are shipped via USPS or UPS with tracking, while built panel orders are shipped via UPS with full insurance and require a signature upon delivery. Once tracking information has been updated on the carrier’s website, Prism Circuits is no longer responsible for lost or misdelivered packages. Customers must file claims directly with the carrier to resolve any shipping issues. Prism Circuits reserves the right to determine the most suitable shipping method for each package while ensuring that shipping speeds remain the same or faster than the selected service.

For international orders, all shipments are sent exclusively via DHL or UPS. Shipments are insured and declared at their full value, and customers are responsible for any applicable import taxes and duties upon arrival in their country. If a package is returned due to unpaid import fees, shipping costs will not be refunded, and a 15% restocking fee will be deducted from the refund. Any return import fees incurred will also be deducted from the refund amount. Additionally, all international shipments require a minimum order value of $25.

⸻

Warranty Policy

Built panels are covered by a six-month warranty from the date of purchase against manufacturing defects or faulty components. Warranty claims must include proof of purchase and valid documentation of the defect. To initiate a claim, customers should contact Prism Circuits at info@prismcircuits.net.

Any panel, system, or custom system that has been housed in a non-original case will immediately void the warranty, making it ineligible for returns or support. Warranty repairs are available only to the original purchaser with proof of purchase. If a system is resold, all warranty rights are voided, and any future repairs will be at the new owner’s expense, including shipping, parts, and labor costs.

PCBs are sold as-is with no warranty. Customers assume all risks associated with assembly and use.

⸻

Return Policy

All Paypal refunded orders will incur a 3% transaction fee. Returns must be initiated within 14 days of delivery, and Prism Circuits reserves the right to apply a 15% restocking fee. Returns requested beyond this period are not eligible for refunds or exchanges. Any false claims of defective products will also be subject to the 15% restocking fee once verified as a false claim. Returned items must be in perfect working condition and in their original packaging to qualify for a refund. Customers are responsible for return shipping costs.

For panels, systems, and custom systems, stock panels and systems are subject to a 15% restocking fee if returned. Returns must be in like-new condition as originally received. Custom orders are non-refundable due to their bespoke nature. By submitting a custom order, the customer agrees to these terms.

PCBs may be returned within 7 days of delivery if they remain unused, undamaged, and unsoldered. A 15% restocking fee applies. All parts sales are final once shipped.

For PayPal transactions, any canceled orders will be refunded minus PayPal fees and applicable restocking fees. Orders placed without entering a discount code at checkout cannot be retroactively adjusted or refunded for the discount amount.

To request a return, customers should contact info@prismcircuits.net.

⸻

Disclaimer

Prism Circuits modules are designed and tested for compatibility within the Prism Circuits product line. Prism Circuits is not liable for any damage caused to third-party equipment or for damage to Prism Circuits products resulting from external gear.

For DIY builds, Prism Circuits does not guarantee functionality for self-built modules. Customers are responsible for troubleshooting using the General Build Guide.