TERMS & CONDITIONS
Shipping Terms
All PCB orders will ship via USPS or UPS with tracking.
All Built Panel orders will ship via UPS with full insurance and signature required.
Once tracking has been updated on the shippers website, Prism Circuits will no longer be responsible for any lost shipments or wrongfully delivered packages. Claims will need to be filed by the customer to determine the status of any lost or wrongfully delivered shipments.
International Shipping Terms
International packages ship via DHL or UPS, no exceptions. All shipments will be insured for full value and declared for full value. Customers are expected to pay all import taxes and duty charges that the package may require once the shipment arrives in your country. Any returned packages due to not paying these import fees will not be refunded any shipping cost and subject to a 15% restocking fee upon the package being returned. Also any return import fees will be taken from the refund amount. There is a $25 minimum order amount on all international shipments.
Warranty Information
PANELS - All built panels come with a 6 month warranty from purchase date against factory defects or faulty components. All defective claims will need to provide proof of purchase and valid proof of the defective reasoning. Please send an email to info@prismcircuits.net to open a warranty claim.
RE-HOUSING PRODUCTS - Any panels, systems or custom systems that have been housed in a personal case besides the case the system was originally shipped in will instantly void your warranty and will not longer be eligible to return or product support.
PCB's - Come with no warranty. Build at your own risk.
Return Policy
Our return policy lasts 14 days from when the item was delivered. We reserve the right to apply a 15% restocking fee against your refund for the return. If 14 days have passed since your purchase, we can’t offer you a refund or exchange. All false returns claimed as defective will also be subject to the 15% restocking fee once the problem has been determined as a false claim.
To be eligible for a return, your item must be in perfect working condition and in the same condition that you received it. It must also be in the original packaging that you received. You will be responsible for paying your own shipping costs on the returned item.
PANELS/SYSTEMS/CUSTOM SYSTEMS - Shop panels & systems will be charged a 15% restocking fee if returned. All returns need to be returned in like-new condition as the product was received. Custom systems are non-refundable at any cost due to the custom nature of the order. Once a custom order is submitted you have agreed to these terms & conditions.
PCB's - PCB's can only be returned within 7 days of the delivery date if no soldering, damage, or tampering has been done to the PCB. 15% restocking fee will be applied to all returned PCB's.
PARTS - All parts sales are final once order has shipped.
PAYPAL - All cancelled paypal orders will be refunded minus the paypal fee’s and the restocking fee.
DISCOUNT CODE REFUND - All orders that are placed and forgotten to enter the discount code will be shipped as a normal order and will not be refunded the difference due to failure of entering the discount code at checkout.
Please send an email to info@prismcircuits.net to schedule a return.
DISCLAIMER
All Prism Circuits modules have been proven to work within the Prism Circuits product line. Prism Circuits will not be responsible for any damage caused to other external gear or damage done to any Prism Circuits modules from outside gear.
DIY - Prism Circuits will not be responsible for any built modules that do not function correctly after completing the build. Please refer to the General Build Guide for problem solving tips.